The Freshworks' Refresh App Challenge allows you to look at yourself as entrepreneurs while imagining a solution you can build for customers and employee-facing teams with our developer platform!

Freshworks is a family of 50,000 customers today, and we invite you to make your apps available to thousands of businesses on our platform. It's an opportunity to face users, become sustainable, and understand various aspects of marketing-all on one platform.

You can build apps along the following tracks.

  • Delivering a WOW with Customer Experience

    • Walk in the shoes of a Customer Support Agent or Customer Success team, and imagine solutions that power collaboration, improve productivity, and help deliver a top-notch customer experience.!

  • Enabling delightful IT Service Management

    • Walk in the shoes of your friendly, neighborhood IT team, and empower them with Automation, or help them organize better or be proactive to absolutely delight their users.

Introducing credits worth $10,000 for startups this Refresh App Challenge

If you identify yourself as a startup, you can utilize credits across essential products like CRM, Helpdesk, Marketing automation, HRMS, ITSM, Live chat, Cloud Telephony, etc. Gain access to Freshworks' community of VCs, Investors, Customers to scale your business. 


Hackathon Sponsors


$33,250 in prizes

The Champions (2)

Hackathon Gold medal winners

Innovative Leap of Faith

Top-ranked eligible app with the highest score on innovation

Bold Engineering

Top-ranked eligible app with the highest technical score

Runners up (3)

Hackathon Silver medal winners

Entrepreneurs (8)

All eligible submissions from the App Review from App Management portal

Feedback Loopers (3)

All eligible teams who provide valuable feedback as Friction Logs

Primal Learners

Top-ranked eligible apps from teams that introduced themselves to Freshworks during the App Challenge

Early Birds (3)

The first 10 eligible submissions made on or before November 3th, 2021

Devpost Achievements

Submitting to this hackathon could earn you:


Tejas Bhandarkar

Tejas Bhandarkar
Vice President - Product Management,Neo platform,Freshworks

Umanand Iyappan

Umanand Iyappan
Vice President - Engineering, Freshworks

Satwik Hebbar

Satwik Hebbar
Senior Director of Engineering, Freshworks

 Preethy Padmanabhan

Preethy Padmanabhan
Senior Director of Product Marketing - Neo Platform, Freshworks

Ramesh Parthasarathy

Ramesh Parthasarathy
Chief Architect, Freshworks

 Hrishikesh Premkumar

Hrishikesh Premkumar
Principal Engineer, Freshworks

Mithun Mohandas

Mithun Mohandas
Product Management, Neo Platform, Freshworks

Muthukumar Ravishankar

Muthukumar Ravishankar
Staff Product Manager, Freshworks

Judging Criteria

  • Potential Business Value
    If this app was delivered to our users, how big would the impact be on their productivity? How many potential users could benefit?
  • Technical Challenges
    What kind of challenges would have been overcome to build this app? How demonstrative are these accomplishments about the technical prowess of the team?
  • Finish
    How well has the app been solutioned around the obvious constraints of time, platform support, and feasibility? Was it designed to scale, even if it was not built for scale yet?
  • Innovative Leap of Faith
    This encourages the team who thought out of the box in terms of what they tried to achieve and were able to demo a working application built on the platform.

Questions? Email the hackathon manager

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